Suzanne Woodward Elroy's Burgers Head Office, Wigham Building, Toronto
June 5, 2008
Dear Ms. Woodward:
The Springfield Consumers' Association recently received numerous complaints about food safety at Elroy's Burgers' Johnson Street outlet. Individual diners reported several incidents of possible food poisoning after eating at this location last week. We recommend that you investigate these claims in a prompt and efficient manner.
Because this is the first time Elroy's Burgers has been implicated in a food safety problem, we have decided to issue you a warning. However, if there is a recurrence of this incident, we will contact the Regional Health Board immediately and inform them of our concerns.
Betty Windsor Chairperson, Toronto Consumers' Association
Toronto Consumers' Association 112 Millhouse Lane, Springfield, Toronto June 10, 2008 Dear Ms. Windsor:
We would like to thank you for your concern about the recent food safety issues at Elroy's, and for the appropriate way in which you handled the situation. We are pleased that you exercised good judgment by not involving the health board in this issue.
Of course, the food poisoning incident in question was very unfortunate, and we have generously compensated the customers who were affected. Customer's health is our primary concern, so we can assure you that this was a oneoff incident.
We conducted an investigation into the problem and established that it was a case of employee error. On Tuesday, June 1, the workers in the distribution warehouse were negligent, leaving two boxes of beef out of the refrigerator for too long. This meat was then distributed to Elroy's Burgers on Johnson Street, where the customers were affected.
We are taking action to make sure this type of error is never repeated. From now on, we will monitor all our ingredients from the supplier's processing plant through to the restaurant, ensuring that it remains refrigerated and fresh at all times. We will also introduce our own new food safety inspections which will be implemented in all our outlets across the country.
We are fully committed to providing our customers with delicious, fresh, healthy and safe food. With our new policies in operation, our customers and the Consumers' Association should have no more cause for concern.
Suzanne Woodward Head of Public Relations, Elroy's Burgers
What is the main purpose of the first letter?
(A) To provide results from a recent consumer poll (B) To warn a company about important safety concerns (C) To inform the health board of an unhygienic store (D) To demand compensation on behalf of customers
The word "implicated" in paragraph 2, line 1 of the first letter is closest in meaning to
What can be inferred from Ms. Woodward's response?
(A) She does not think the issue is significant. (B) She regularly deals with food safety incidents. (C) She doubts that Elroy's was responsible. (D) She is relieved the health board wasn't contacted.
Where did the problem stem from?
(A) The distribution warehouse (B) The processing plant (C) Elroy's Burgers Head Office (D) The supplier's delivery truck
What change is being implemented?
(A) The negligent employees will be fired. (B) The company will contract a new meat supplier. (C) The Health Board will monitor company systems. (D) There will be new in-house food safety checks.
She's vacuuming the carpet.
여자가 카펫을 진공청소기로 청소하고 있다.
아이들에게 책임감을 가르치려면
I believe that we are solely responsible for our choices, and we have to accept the consequences of every deed, word, and thought throughout our lifetime.
기억이 가물가물하다 barely remember[recall]
[강사 : Gwen Lee] - 미시시피 주립대, Oxford, Mississippi, U.S. - (現) 테스트와이즈학원 토익스피킹 과목 담당
기억이 가물가물하다 barely remember[recall]
A : 대학교 때 자주 갔던 그 까페 이름이 뭐였지? B로 시작했는데. What was the name of that cafe we used to go to in college? It started with a B.
B : 아, 거기. 음악이 끝내줬는데. Ah, that place. They had some great music.
A : 이름 기억나니? 오래돼서 기억이 가물가물하네. Do you remember the name of it? It's been so long that I can barely remember.
동거
한국에도 혼전 동거하는 사람들이 훨씬 많아진 것 같아요. There seem to be a lot more people in Korea living together before they get married.
네, 얼마 전까지만 해도 생각지도 못하던 일이었죠. Yes, it was unthinkable until not too long ago.
동거가 꼭 나쁘다고 만 할 수는 없지 않나요? Living together isn't all that bad, is it?
미국 소비자 지출 2개월 연속 상승
안식일에는 모든 상점이 문을 닫아야 했던 시기인 1906년부터 프랑스 법에는 일요일을 휴일로 명시하고 있다.
김진우 회원님께서는 2008-10-23 에 회원가입을 하셨으며, 회원가입 또는 회원정보수정시 메일 수신을 동의하셨습니다. 메일 수신을 원치 않으시면 수신거부를 클릭해 주시기 바랍니다.
본 메일은 정보통신망이용촉진및정보보호 등에 관한 법률 및 시행규칙을 준수한 발신전용 이메일로서,회신이 불가능 하오니 문의가 있으신 분은 고객만족센터를 이용해 주시기 바랍니다.
What is the main purpose of the first letter? 
The word "implicated" in paragraph 2, line 1 of the first letter is closest in meaning to 
What can be inferred from Ms. Woodward's response? 
Where did the problem stem from? 
What change is being implemented? 
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