From: Gavin Henderson, MultiSupplies To: Gloria Sanchez, Hamilton Retail Re: Bad news Dear Ms. Sanchez, I'm sorry to inform you that your shipment ------- a couple of days late. Originally, we had scheduled 1. (A) arrived (B) has arrived (C) arrives (D) will arrive
to send your merchandise by the 4th of June, but the delivery is now going to arrive on the 7th. Unfortunately, we have had trouble ------- hold of some of the personal care goods you requested. 2. (A) got (B) gotten (C) get (D) getting
We are still waiting for a delivery from our warehouse in Memphis. I apologize for any inconvenience, and I assure you that your shipment is now our top -------. We will 3. (A) priority (B) performer (C) speed (D) urgency
do everything we can to ship it to you promptly. We will also compensate you financially for the delay. If you have any other questions or concerns, please contact me. Regards, Gavin Henderson |
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