Chris Walton 913 Oak Drive Saratoga Springs, NY 12866
Dear Mr. Walton,
I would like to give you a clear 1.------- about the billing error that occurred on your account. Thank you somuch for your patience while we tried to identify the source of the problem. I hope this is a sufficient response to your inquiry.
After a lengthy investigation, I have discovered that your payment was indeed received before the due date. However, it was 2.------- credited to another account belonging to a person with a similar name to yours. Because of this, no payment was ever applied to your account.
The matter has now been fully resolved. The payment has been correctly documented and your account no longer shows 3.------- in payment. I am sincerely sorry for this error and would like to offer you a $25 discount on your next bill as compensation for your inconvenience. We highly value your business.
Sincerely,
Shari Pierce Accounting Department Manager, Drake Corp. |
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