Elizabeth Bell 3571 Hewes Avenue Baltimore, MD 21201
Dear Ms. Bell,
The customer service department has reviewed your request for a refund on a Magnum B766 DVD player. According to your recent 1. -------, the item never arrived at the designated address. As you know, our website offers two shipping options. Customers are able to use our own shipping service or an external delivery service of their choice; you selected the latter option. Unfortunately, we are able to track packages for internal services 2.-------, and cannot be responsible for items handled by other companies. I recommend contacting your delivery service directly for information regarding tracking the package. Your account shows that the item was given to Mercury Shipping on January 7th, and we have no record of the item after that time. If the item was lost while in 3.-------, Mercury Shipping should be responsible for refunding the value of the item. I’m sorry for any inconvenience this has caused and I hope the problem will be resolved soon. Thank you for your understanding and I hope you will continue to be a loyal customer.
Sincerely,
Timothy Johnston
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