To: Ginny Carlton From: Prime Printing Date: October 10 Subject: Your brochure order
Dear Ms. Carlton,
I received your e-mail regarding an order you placed for your travel agency. According to your complaint, there were several ink spots across the brochures, making the text difficult to read. I would like to assure you that the brochures you received are not 1.------- of our high quality printing. Our machines do malfunction from time to time, but we require all finished materials to be closely inspected before being sent out to customers. I deeply apologize for the 2.------- in this case and am dedicated to resolving this situation to your satisfaction. We would like to 3.------- you with replacement brochures free of charge. We can have them printed today and sent via overnight shipping to your business. Thank you for your understanding and I hope you will continue to be a loyal customer of Prime Printing.
Sincerely,
William Molina Customer service agent, Prime Printing |
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