Conference Call Agenda
Tuesday, April 19
Start Time: 2:05 p.m.
End Time: 3:35 p.m.
Number: 507-559-5638 Access Code: 6986
Moderator: Rebecca Mejia, marketing director (head office)
Participants: Nellie Johansson, Salem branch manager
Leah Crane , Westland branch manager
John Bishop, Westland director of sales
1. The moderator will check the attendance and read the minutes from the previous call.
2. Quarterly reports from each branch manager
3. Leah Crane will discuss the best strategies for choosing project teams with a focus on finding the right combination of team members.
4. Nellie Johansson will discuss handling customer complaints. Since our customer service ratings were low last year, we are looking for ways to improve our interactions with customers.
5. John Bishop will discuss cutting overhead expenses. These tips can help you reduce your costs significantly without sacrificing quality.
6. General discussion: current issues and concerns
7. End of meeting
This call will begin precisely at the time indicated above, so please be on time. We will also adhere to a strict ending time. In the event that further time is needed for the agenda items, we will make arrangements for a follow-up call. Speakers will take questions after each individual talk. Please have your notes ready so that our conversation can be focused and productive. If you have problems accessing the system, call our IT department at 507-559-4545. Thank you.
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