TO: Albert Burke FROM: SUBJECT: Product return Dear Mr. Burke, We are sorry that the shelving unit you ordered in dark brown did not suit your needs. The dimensions of all of our products are clearly stated in our catalogue, so we encourage customers to measure their space carefully before ordering in order to avoid returns such as this. We would be more than happy to offer you a replacement since you returned the item in new condition, but I'm afraid I cannot fulfill that request at this time. We require all returns and exchanges to be accompanied by a receipt. I'm sorry, but the company policy does not allow any exceptions to this rule. The fastest way to remedy this situation is to scan your original receipt and email it to this address. Usually we can also receive documents by fax, but our machine is inoperable at the moment. Thank you for your cooperation and I hope you will continue to be a loyal customer. Regards, Rosa Nieto Customer Service Representative, Rineheart Inc. |
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