TO: Kenneth Daley FROM: Alice Reed DATE: April 11th SUBJECT: Re: 396HR4 Dear Mr. Daley, In response to your email inquiry regarding tracking number 396HR4, we regret to inform you that it was not found. Our advanced computing system is able to track and reroute misplaced items. However, both a manual and an electronic search did not return any results. Though we have one of the highest success rates in the region for articles reaching their destinations, there is still the occasional problem. I know that in your message you requested to be compensated for your loss even though you opted out for purchasing insurance for the transaction. In that case, the company can only issue a refund based on the amount you were charged for transport, not for the value of the contents. Please email me your phone number so that we have it on file. If anything turns up, we will call you immediately. I apologize for any inconvenience this has caused. I ask that you accept our sincerest apologies. Alice Reed, Customer Support Fast Track |
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