Prairieland Bank 2240 Garfield Road Rock Island, IL 61201 To whom it may concern: I would like to express my wholehearted 1.------- for the excellent service given by Amy Wilder, an employee who went above and beyond her duties to help me with my banking issue. I was recently overseas on business and needed to make an international wire transfer. Due to the size of your institution, I know that you are unable to make 2.------- transfers internationally. However, Ms. Wilder helped me with the process of sending the funds through an intermediary bank. Unfortunately, someone at that bank made an error that delayed the transfer. Ms. Wilder took the time to call them and to personally 3.------- that the problem was corrected quickly. During the entire process, Ms. Wilder was friendly and professional, and she made me feel like a valued customer. Based on this experience, I will be recommending your bank to my friends and family. Sincerely, Georgia Zimmerman |
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