TO: Katherine Bowers FROM: Shipping Department DATE: June 28 SUBJECT: Re: MP3 player Dear Ms. Bowers, I received your email on June 25th about a repair item that had not yet been returned to you. According to our records, we received your damaged MP3 player on June 3rd. Repairs were made according to the warranty agreement and it was shipped via Larson Couriers on June 12th. It was scheduled to arrive at your home on June 15th. According to the tracking number provided, the parcel was delivered as scheduled. However, I just spoke to a representative of the courier service, Ken Maloney, and he said that they have been having several problems with their tracking system software. He has filed a report to track your package manually, which he says will take about two weeks. If Larson Couriers is successful in locating your MP3 player, it will be delivered to the address provided as soon as possible. If you have not received anything from them within three weeks, please notify us and we will send you either a refund or a replacement product. I apologize for any inconvenience this may have caused you. I hope you understand that we are doing our best to remedy the situation as soon as possible. Thank you for your patience. Regards, David Heffner Shipping Department Manager, Metz Electronics |
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