TO: Donald Brody FROM: Susan Graves DATE: September 2nd SUBJECT: A task for you Dear Mr. Brody, As you know, we have completed the hiring process for the customer care representative positions. We had a number of impressive applicants and I think you will be pleased with the selections made by the committee. Unfortunately, one of the trainees, Alan Mason, was unable to attend the call center training due to a family medical issue. We are confident that Mr. Mason will do a fantastic job because of his outgoing personality and his people skills. However, his background is mainly in sales, so he doesn't have much experience. That's why we really need someone to train him. I cannot assist with the training because I will be out of town for two weeks starting tomorrow. Eleanor Malloy recommended you as a trainer because you have instructed employees in the past. As your manager, I'm sure she is the best person to make this decision. Please email me back and let me know when you are available. I think it shouldn't take more than a few hours. Thanks! Susan Graves |
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