Annie Reynolds 341 Bruce Street Saint Louis, MO 63141 Dear Ms. Reynolds, We were disappointed to learn that the shipment of dinnerware we sent to your restaurant last week arrived in bits and pieces. Our packaging team is usually very competent, but in this case it seems that the order was not well-prepared for 1.-------. We apologize for any inconvenience this may have caused. A replacement order for your goods has already been made, and it has been marked as urgent so that it leaves the warehouse as soon as possible. The expected delivery for your order is March 4th. At the time of delivery, our driver will pick up the 2.------- goods. We will also be giving you a ten percent discount on this order because of the error. We hope you will continue to be a loyal customer to us, and we will do our best to make sure something like this doesn't happen again. We are devoted to 3.------- you with the finest quality of products and the best customer service, so we are truly sorry about this unfortunate incident. Thank you for your understanding and patience. Sincerely, Jerry Beier |
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