TO: FROM: Gregory Spencer DATE: May 12th SUBJECT: Accounting software To whom it may concern: On May 4th, I ordered an accounting software package from your online store at www.CastilloPrograms.com. I was able to download the program and the user's guide immediately. I would like to commend you for your user-friendly website and fast service. I found the process of purchasing the software very easy, and it was helpful to read the detailed descriptions of your various products when deciding which one would best suit my needs. I do have one problem that doesn't seem to be addressed in the users guide. I own a small delivery service and I have a customer who was accidentally overcharged and needs to be issued a refund. How can I show this refund in the account without listing it as an expense? Please let me know the process for this procedure or direct me to where it is discussed in the guide. Thank you again, Gregory Spencer |
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